Public Opinion Researchers
Public opinion researchers help measure public sentiment about various products, services, or social issues by gathering information from a sample of the population through questionnaires and interviews. They collect, analyze, and interpret data and opinions to explore issues and forecast trends. Their poll results help business people, politicians, and other decision makers determine what’s on the public’s mind. It is estimated that there are fewer than 100,000 full-time employees currently in the field, primarily working for the government or private industry in large cities.
Public Opinion Researchers Job Description
Public opinion researchers conduct interviews and gather data that accurately reflect public opinions. They do this so that decision makers in the business and politics have a better idea of what people want on a wide range of issues. Public opinion is sometimes gauged by interviewing a small percentage of the population containing a variety of people who closely parallel the larger population in terms of age, race, income, and other factors. At other times, researchers interview people who represent a certain demographic group. Public opinion researchers may help a company implement a new marketing strategy or help a political candidate decide which campaign issues the public considers important.
Researchers use a variety of methods to collect and analyze public opinion. The particular method depends on the target audience and the type of information desired. For example, if the owner of a shopping mall is interested in gauging the opinions of shoppers, the research company will most likely station interviewers in selected areas around the mall so they can question the shoppers. On the other hand, an advertising firm may be interested in the opinions of a particular demographic group, such as working mothers or teenagers. In this case, the research firm would plan a procedure (such as a telephone survey) providing access to that group. Other field collection methods include interviews in the home and at work as well as questionnaires that are filled out by respondents and then returned through the mail.
Planning is an important ingredient in developing an effective survey method. After they receive an assignment, researchers decide what portion of the population they will survey and develop questions that will result in an accurate gauging of opinion. Researchers investigate whether previous surveys have been done on a particular topic, and if so, what the results were.
It is important that exactly the same procedures be used throughout the entire data collection process so that the survey is not influenced by the individual styles of the interviewers. For this reason, the process is closely monitored by supervisory personnel. Research assistants help train survey interviewers, prepare survey questionnaires and related materials, and tabulate and code survey results.
Other specialists within the field include market research analysts, who collect, analyze, and interpret survey results to determine what they mean. They prepare reports and make recommendations on subjects ranging from preferences of prospective customers to future sales trends. They use mathematical and statistical models to analyze research. Research analysts are careful to screen out unimportant or invalid information that could skew their survey results. (For more information on this career, see the article “Marketing Research Analysts.”) Some research analysts specialize in one industry or area. For example, agricultural marketing research analysts prepare sales forecasts for food businesses, which use the information in their advertising and sales programs. Survey workers conduct public opinion interviews to determine people’s buying habits or opinions on public issues. Survey workers contact people in their homes, at work, at random in public places, or via the telephone, questioning the person in a specified manner, usually following a questionnaire format.
Public opinion researchers are sometimes mistaken for telemarketers. According to the Council for Marketing and Opinion Research, public opinion researchers are conducting serious research and collecting opinions, whereas telemarketers ultimately are in the business of sales.